This dashboard showscall center dashboard of a company. There are 6 charts & 1 table. The objective is to provide information from various perspective.
This will help in analyzing the data, taking quick decisions& also helps in forecasting.
This review is for business owner who needs an intuitive call center dashboard on a daily basis, but more so needs the ability to forecast and run scenarios to grow a company.
In today’s world there is a huge pressure on the management to provide faster and transparent information which helps in determining company’soverall performance.
There are several ways in which you can visualize call center data to understand the company’s goal. In October month, Excelforumteamhas launched a dashboard competing in which you are asked to visualize the data using sample data. The challenge has generated a huge thrill around the community and fetched 118 incredible entries.
In this article, we will show you the steps on how to create this dashboard.
Let us see the how Dashboard made by Rfieldlooks:
We have divided this dashboard into 11 sections of information. Let us take a look at each one separately.
This section shows Month to date Inbound scores for the reps.
This section shows Month to date Outbound scores for the reps.
This section shows Month to date Call cap scores for the reps.
This section shows Month to date Overall scores for the reps.
This section shows Month to date Overall scores (Inbound + Outbound) for the reps.
The following is a CSR Contribution to team total of booked calls
The following is a CSR Contribution to team total of Outbound booked calls
The following is a CSR Contribution to team total of Inbound booked calls
The following is a CSR Contribution to team total contacts
The following is a CSR Contribution to team total of Outbound calls
The following is a CSR Contribution to team total of Inbound calls taken
Using this dashboard you can get a clear view of the call center industry and we can get the information from various point of view.
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