iYogi is a leading provider of online technical support services to consumers and small businesses across the United States, the United Kingdom, Canada, Australia, and UAE. The company provides tech support to a wide range of computing and communications devices and software, including desktops, laptops, tablets, printers, routers, MP3 players, Macs, etc.
With more than 2 million customers, iYogi uses its proprietary iMantra software technology platform to deliver round-the-clock services, 365 days a year. iMantra documents every problem, solution, and relevant hardware and software specs while capturing each customer’s demographic information, and creates a behavioral profile. All this information is available at the fingertips of iYogi Tech Experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.
Owing to the world class services it provides to its customers and also due to its global recognition, iYogi has been a proud recipient to several awards. The Red Herring 100 Award is just one of them to be named here.
The customer satisfaction scores of iYogi are amongst the highest in the technical support industry (around 95 percent). Powerful knowledge base, combined with a personalization engine and proprietary processes delivers a seamless service to customers anywhere.
iYogi obtained the Payment Card Industry Data Security Standard (PCI DSS) certification in 2010 and a recertification again in 2011.
In addition, as part of its Information Security Management System (ISMS) effort, iYogi is now ISO 27001-certified as well. This is to ensure that it has secured its corporate information in addition to customer data.
iYogi offers incident-based services for tech support and long-term unlimited subscription plans from one to three years. Customers can choose from various channels to contact iYogi including web-based support, real-time phone, chat, and e-mail or on-ground technicians. It offers a comprehensive suite of service offerings, including diagnosis and repair, setup and installation of multiple devices, speed-up and optimization, privacy and online identity protection, and data security. On any given day, iYogi receives more than 20,000 tech support service requests.
Diagnosis and Repair Services
iYogi provides comprehensive diagnostic and repair services for your computer and connected devices like printers, scanners, routers, digital cameras, MP3 players, and over 300 software applications. You can contact iYogi technicians, whenever you feel that there is a technical problem with any of the above devices. Our technicians are happy to help you diagnose the issue and offer you a solution.
iYogi s diagnostic and repair services include troubleshooting for:
Configuring the security settings of your system and much more
- Errors, blue screens, and incompatibility warnings
- Virus and spyware removal
- Windows registry problems and errors
- Setup and installation of network, devices and software applications
- Optimization of your computer to keep your system running as fast as possible
- Antivirus support
- Computer driver support
- Malicious content removal
Our experts not only identified the root cause of a problem through logical troubleshooting methodology, but also eliminate the problem at the root to avoid recurrence, and provide advice for regular computer maintenance.
Setup and Installation Services
Incorrect installation can cause damage to your computer and connected devices. iYogi’s Tech Experts ensures that you enjoy a smooth setup and installation experience. The company provides setup and installation services for Internet and networking, computers and laptops, printers and scanners, MP3 players and digital cameras. Some of its setup and installation services include:
Speed-up and Optimization Services
- Setup and installation of devices at one flat rate with the latest software updates
- Compatibility and syncing check of your device with other installed software on your computer
- Instant access anytime to expert technicians via the Internet
Over time, old files build up on your hard drive and all the adding and removing of software leaves behind quite a mess. All these factors reduce the efficiency of your computer – which means you don’t get the performance you deserve. iYogi’s optimization services has been designed to speed up your computer’s performance. Your computer can run out of capacity over time and tends to slow down due to un-required files and useless data. iYogi’s Tech Experts will remove registry issues, junk files, useless data and defragment your system.
Computer optimization technical specialist at iYogi can provide support for the following:
Install missing critical updates and security patches for the operating system
Update existing antispyware and antivirus definitions and software
Clear out temporary files
Clear out start-up files
Remove other unwanted files to free hard drive space
Schedule automated tasks like hard-drive scanning and defragmenter
Configure the firewall to protect the computer from online threats
Data Security and Privacy Protection Services
There are millions of online threats, seeking to exploit security loopholes to access private information on your computer. Expert technicians at iYogi can help you protect your privacy, data and online identity. The company’s security experts can minimize the threat that you face daily by optimizing your security software.
The expert security services offered by iYogi protect your computer from:
Some of the computer security services offered by iYogi include:
- Viruses and spyware
- Hacking and phishing
- Browser hijacking
- Malware and pop-ups
- Pre-installation check for compatibility of your new security software
- Installation, customization, and scheduling regular scans
- Instant access anytime to Tech Experts for almost all security software brands
iYogi's Support Dock is a multi-utility tool that performs functions like enhancing the performance of the system, managing and diagnosing problems, cleansing the registry etc. It will check for issues that need immediate attention to keep your computer running smoothly. The tool also gives you a one-click access to an expert technician, should you want Premium tech support for your computer or laptop.
In a nutshell, it performs the following functions:
- PC Optimization
- Modification of settings to ensure energy efficiency
- Removal of undesirable registry entries